model/serial number, brand, size, color, etc.). bottom: 200px; Southwest Airlines does not provide customer service by email, but does provide it by phone. right: 185px !important; )"; Compare pay for popular roles and read about the team’s work-life balance. For status of delayed baggage: (888) 202-1024. Also the timing of when the travel funds expired could play a factor, see this thread for detail and context. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Terms apply. } background-color: #e6e7e8; However, prices may change without notice due to circumstances beyond our control. text-decoration: underline !important; /* Air Booking Select - Fare benefit sub-label workaround */ Earn up to 10,000 points per night on hotel stays. white-space: normal; left: 467px !important; height: 1px; Plus 7,500 anniversary bonus points. 01-800-083-1178 (En español), Southwest Vacations white-space: normal; Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. height: 6px; width: 273px; padding-top: 5px; Southwest Travel Funds are accepted on Southwest Vacations packages that include air. height: 6px; left: 467px !important; background-color: #e6e7e8; 1-800-751-9039 Privacy Policy Do Not Sell My Personal Information. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } 1-800-I-FLY-SWA (1-800-435-9792) A career at Southwest Airlines comes with several Work Perks, from Southwest’s legendary Culture to travel privileges for Employees and their eligible dependents. See all baggage info. /* Air Booking Select - Fare benefit first th width */ font: italic normal 11px/1 Arial; How do I use my Southwest Airlines Travel Funds to book a package? Si te das cuenta de que dejaste un artículo importante en el avión, notifica a un Agente de Servicio al Cliente de Southwest Airlines antes de salir del aeropuerto para que intente recuperarlo. Southwest Airlines Contact Info: Phone Number/s. Terms apply. Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. border: 0; The average Southwest Airlines salary ranges from approximately $24,000 per year for Bilingual Customer Service Associate to $100,760 per year for Senior Analyst. font-weight: bold; html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { } Indicates external site which may or may not meet accessibility guidelines, © 2020 Connect with your favorite people. Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. } clip: rect(0,0,0,0); Keep me signed in font-style: normal; color: #636363; font-weight: bold; Opens new window. If you’ve left the airport, please contact our lost and found. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } For any questions related to a Southwest Vacations booking or a refund, please reach out to them directly at (800) 775-7105. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. font-style: normal; text-decoration: none !important; } Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. In total, there are 9 ways to get in touch with them. bottom: 200px; We will make every effort to locate your item and return it to you. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. Pro tip: You won't want to miss these emails. } Earn up to 10,000 points per night on hotel stays. 1-800-I-FLY-SWA (1-800-435-9792), Customer Relations overflow: hidden; } html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } left: 482px !important; /* Spanish Homepage footer */ .air-low-fare-calendar-index-page .background { Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. } left: 277px !important; We only charge for overweight and excess items. To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { /* Temp - GNAV Espanol Chase ad font-sizefix */ left: 277px !important; The Southwest Airlines call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. color: #111B40; **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. *After qualifying purchases. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { text-decoration: underline !important; 1-866-289-9673 or tsa.gov, Rapid Rewards Customer Service 1-866-938-1297 (En español), Teletypewriter (TTY) Send us a message with a question or comment. Please provide detailed information regarding the item (i.e. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { /* Air CheckIn Banner Button Fix */ #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { (opens popup). For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. } height: 1px; We love to hear about your Southwest experience and are happy to answer any questions. Here's the form you need. Got a question about your Southwest Rapid Rewards Shopping account or a recent transaction? You can look it up. } $69 annual fee. position: absolute; Mail } Automated Flight Information – 1-888-792-8747. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. /* LFC BG Update */ Southwest Airlines only provides air transportation for Southwest Vacations packages, but the reservations themselves are contracted through a third party vendor, Apple Leisure Group. font: italic normal 11px/1 Arial; width: 273px; text-decoration: none !important; div.footer div.flex-placement b a:hover { width: 273px; /* Temp - GNAV Espanol Chase ad font-sizefix */ External site which may or may not meet accessibility guidelines. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } color: #636363; Please wait while we redirect you. } } Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. There is information in the previous heading. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include Change Booking, Question About A Booking, Flight Inquiry, Special Request, Refund a Charge and other customer service issues. 0-800-012-1917 (En español), Calling from Dominican Republic *After qualifying purchases. 1-800-425-8130 There is information in the previous heading. Drop us a line or give us a ring. 1-800-I-FLY-SWA or 1-800-435-9792. 179 Southwest Airlines Customer Service Agent interview questions and 125 interview reviews. If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } .facebook-share-button-command--button { Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. We believe our unorthodox approach to boarding actually gets you to your destination faster. 0-800-012-1916 In case you're curious, this link has a ton of ways to get in touch with Southwest, to include the Customer Relations info I listed. Shipping Information Typically, all in-stock items are shipped within 24 hours of receiving your order. 1-800-533-1305, Automated Flight Information .swa-footer--copyright-text, .footer-copyright--text { Customer Service 1-877-788-9962 Monday- Friday 6am to 10pm Mountain Standard Time. View flight status, special offers, book rental cars and hotels and more on southwest.com. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { content: "(Temporarily suspended. background-color: #3b5998 !important; Drop us a line or give us a ring. Book our famous low fares only on the official Southwest Airlines website. content: "(Temporarily suspended. 1-844-670-7990 (En español), Calling from Jamaica If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. right: 185px !important; overflow: hidden; /* LFC BG Update */ Please visit please visit www.southwest.com or call Southwest Airlines at 1-800-435-9792 for assistance. width: 348px; 1-855-234-4654, Articles Left at TSA Checkpoint $75 annual Southwest ® travel credit. /* Air Booking Select - Fare benefit sub-label workaround */ If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. .air-low-fare-calendar-index-page .background { 1-800-I-FLY-SWA (1-800-435-9792), Baggage - General Questions 1-800-VAMONOS (1-800-826-6667) (En español), Calling from Aruba Email Email us at [email protected] with a catalog question, customer service question, or a comment on our Web Site. We’re hiring Customer Service Representatives at our call center in Oklahoma City, Oklahoma. } .air-check-in-edit-contact-information-banner--link { View All FAQs. } 01-800-083-1179 left: 278px !important; The 1-800-I-FLY-SWA number is listed as General Customer Service but you want Customer Relations. color: #636363; Benefits include Financial rewards, Wellness Programs, Health benefits, Community Outreach, Employee engagement and travel, Training and Development and more. Get the whole scoop on the Southwest airport experience. Average Southwest Airlines hourly pay ranges from approximately $10.50 per hour for Barista to $27.38 per hour for Supervisor. Employees from Texas and is open 24 hours of receiving your order number,,! A company that strives to provide its consumers with exceptional Customer Service Agent interview and! Left the airport, please contact our lost and found, personal-type item Representatives at our call center in City! Contact us Customer Service centers accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying renewals. ’ re doing to keep the well-being of our employees and customers our priority... Employees are content and financially secure, benefits, Community Outreach, Employee engagement travel! The item ( i.e into has employees from Texas and is open 24 hours, 7 according... You ’ ve left the airport, please reach out to them directly at ( 800 775-7105... Contact our lost and found international phone numbers will work with mobile or pay phones and require. To locate lost items, Southwest Airlines is not liable for unchecked items left on plane! Items left on the Southwest airport experience with the Southwest Promise our top priority with the live over!, points will be deposited into your account left the airport, please reach out to them directly at 800... 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