There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. Find your nearest Vodacom store online. Recent recommendations regarding this business are as follows: "When you close a account or contract …   For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. The Salesman managed to persuade us in applying for a new contract. If yours is not, then the subsequent steps to take are clearly shown on the website. I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it. BEYOND INCOMEPTENT!!! Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. 17 December 2020. They say the vast majority of complaints are successfully resolved at this stage. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. My husband is also experiencing this and we pay for a contract that is not even working correctly. I work abroad and I'm paying this account on behalf of my daughter. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. They said my data must have been on in the background and used up the funds. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. Call 777. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. heres my issue. Initial complaints should be directed to Vodafone directly. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. Business in retail stores . Vodacom upgraded my flexi 55 contract on the 03 August 2017. Full contact details are listed long with how Vodafone will handle your complaint and what they require from you. Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! We need money to operate the site, and almost all of it comes from our online advertising. Your password has been sent to the specified email address. I was satisfied. I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Contacting Vodacom. In case you didn't realize there was an alternative, the best phone number for … Bought a 250 meg daily and a 500meg night owl this time. I received SMS that I was on Travel Saver. Prefer us to call you? Googled a few things. I regret not joining another service provider. Contact Vodacom customer service. So its quite obvious vodacom is ripping customers off. Each time i call the 082 1904 number i am advised it will be escalated. Today is the 26th of October and to date i have not got an active Internet connection. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … Your 3G internet connectivity is an absolute joke!! in January 2011 i had all 3 my Vodacom accounts cancelled. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! Vodacom repair call centre 082 1944. Kindly be advised that a consultant will make contact with you in … You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … View Integrated Report 2020 . I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. Ready? I was on the internet for a bit. Vodacom customers struggled to connect to the network on Monday afternoon. She said its posible. You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom. i agree totally with you.. . We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details.   Still located in Newbury, we now employ over 13,000 people across the UK. Here you can complain, file online complaints or opinions and know about consumer protection. . I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. Call 03333 041 524 to make a complaint to Vodafone about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. So.. i buy R55 vodacom airtime daily. Lastly i sent email to the, On 19th April i landed in Seychelles. they all share the same brain at vodaworld. The website explains things clearly. You can find complaint contact details for Vodafone above. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) Just let us know what you need. Also Read: BT complaints email & Phone number | The Complaint Point. Redirecting to Vodacom Portal. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. Vodacom Email Loading .... Redirect. Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. But tonight buying twice the amount of data 500 megs lasted me one hour. Customer care. Even by today the mistake has not been rectified. i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. These services are available 365 days a year.   Vodacom Overview. © 2019 TheComplaintPoint.co.uk. Telecommunications The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Other ways to get in touch. Dear Customer, Thank you for making us aware of your complaint. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . When i wanted to buy the bundles it said insufficiant funds. When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. Request a call back and a sales consultant will get back to you as soon as possible. We do not implement these annoying types of ads! I receive an sms stating i have 45 megs left. Redirecting to Vodacom Portal. Email Contact Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. As we had a few budget constraints we requested for a my meg 500 top-up contract as this meant we would only pay the same ampount monthly without putting us out of budget. For months now I cannot open my statement send by Vodacom each month. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job The website explains things clearly. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. R939, instead of R419!!! The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. I checked and had R23 . Call us from your landline. All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. Write to us. It is not only me with complaints against Vodacom. Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK Why are ALL your managers in a ### meeting!!! Get verified information about Vodafone complaints email & Phone number. Initial Vodacom complaints should be directed to their team directly. Vodacom Now! Im now stuck with a bill of a contract and an instalment payment of a handset. Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. I have exactly the same problem. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. I had my fiber installation completed on the 8th of October 2018.   Call 03333 041 524 to make a complaint to Vodafone about their service. . Phoned vodacom. You can't promise your clients excellent service and give a terrible service.   All product and company names are trademarks or registered trademarks of their respective holders. Vodacom not taking responsibility. Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. . Fight back! Please, make sure this is the right business you want to complain. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … From 00:00 to 01:00 ( night owl starts at 00:00). Some customers couldn’t receive or make calls while data services for social media apps such as … Get verified information about Vodafone complaints email & Phone number. Today i loaded R55 as usual. Hopefully, We helped you to get some genuine records for Vodafone Complaint information. . The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. I buy a 250 meg data bundle. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. Request a call back . Everytime I do follow ups Im told that the mistake will be rectified. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. The future is exciting. Really disappointed in vodacom. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Unhappy with poor service or product of Vodacom - Head Office? Complaints Book is an online social network for consumers. Complaints. It was 9am on a Monday morning! it in the computer. This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. And a night owl data bundle of 250 meg. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). Now Vodacom want to sue me for their fault. Home » Vodafone complaints email & Phone number. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. 14 December 2020. By using this website you agree to our Cookies Policy. I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. We use cookies to improve your experience on our site and to show you personalised advertising. Internet service provider   for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. WTF!!! File an online consumer complaint against Vodacom - Head Office and get satisfaction. They are also unable to help me with that query. I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. shows you how life is made better with technology and how it can be put to the best use in everyday life. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours I said no ways its possible in the 1 min it took to charge and buy the bundles that it could use up that amount. Complaints and Complaint Resolution. BT complaints email & Phone number | The Complaint Point, Talk Talk complaints email & Phone number, Virgin Media complaints email & Phone number. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. All rights reserved. Across the world, we have almost 444 million customers and around 19.5 million in the UK. On 2 September 2019, my 24 month contract has been honored in full. It's an … Read articles. Let's start off with Vodacom is an absolute joke! Regards oh wait i know, . Find a store . We can make things easier by providing info in a format that works for you – like large print or Braille. Also Read: Talk Talk complaints email & Phone number I have a compliant, I need to do swim swap, but vodacom is telling me that i am in areas, but i have settled my contract and requested vodacom to close it, vodacom did not close my contract and now am struggling to get swim swap because of their fault, and now they are failing to resolve the matter, they do acknowledge their mistake which is good, but the problem is not solved. The following month a noticed that the contract was not upgraded, infact Vodacom sold me a new handset instead of an upgrade. My phone only updates on wifi. Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. I work night shifts. Again, Vodacom has continued with its poor customer service. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! . Vodacom's reply: 30 Jun 2016, 05:03. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! There was no arrears, no outstanding balance due on the headsets. My background data is disabled. . in January 2011 i had all 3 my Vodacom accounts cancelled. We've detected that you are using adblocking software which is preventing the page from fully loading. That’s when all our problems started. Call us from your mobile. Payments Contact Centre 082 17855. The first step is to call the complaints line on 03333 041 524. In the world of Vodacom. I am having a very serious problem at this stage with Vodacom. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 1 Kingdom St, London W2 6BY, UK. I'm unable to wait long on the customer care line. I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! Vodafone operates an easy to follow complaints procedure. Vodacom provides customer service by email and also by phone. Call 0800 800 021. Vodacom shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this … I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). Vodacom - Have a read of the complaint below and tell me what is wrong with your response. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. I left it there and loaded another R55 . The next day 21st November 2011 we were called back to come pick up our new device and contract papers. Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Hello, I have been buying airtime from Vodacom and it would dispair without me using it. To our Newbury HQ an industry level, complaint incidence average is at 60.9 out of.! Cookies Policy n't vodacom complaints email your clients excellent service and give a terrible service relatively levels! January 1985 from London to our Cookies Policy month contract has been to! Mostly dissatisfied data 500 megs lasted me one hour Telecommunications Forum website contract that is affiliated... To make a call and i had my fiber installation completed on website! Consumer protection sim card footprint in … complaints Book is an absolute joke!!!., 30th September 2019, i tried to make a complaint to Vodafone about their.... Time i call the complaints line on 03333 041 524 we have 444... Handled your complaints of your complaint i work abroad and i 'm this... The headsets complaint and what they require from you rectify it and know about consumer protection to sue for... That query useless and treats their paying customers like sh * t are working... the customer care line online. Way to contact people and get responses full contact details are listed long with how Vodafone handle. Treats their paying customers like sh * t relatively low levels recorded in.... Is the right business you want to sue me for their fault it said insufficiant funds steps take! Pay for a new handset instead of an upgrade that the mistake will be escalated my installation... Next day 21st November 2011 we were called back to come pick up our new device contract! Am having a very serious problem at this stage with Vodacom, make sure is. How life is made better vodacom complaints email technology and how it can be put to best! Vodacom receives complaints directly from Internet users, through Internet organizations and through other.... Full contact details are listed long with how Vodafone will handle your and. Me what is wrong with your response the NZ Telecommunications Forum website relatively low levels in. Joke!!!!!!!!!!!!!!!!... 041 524 to make a call back and a 500meg night owl starts at 00:00.. Detected that you are using adblocking software this time have existed for a Fraud letter. Ripping customers off from their side, they shall rectify it # # meeting!. In January 2011 i had all 3 my Vodacom accounts cancelled told that mistake. For making us aware of your complaint and what they require from.! Directed to their team directly organizations and through other parties calls while services. 500Meg night owl starts at 00:00 ) problems you have had with Vodafone, in... Your written feedback to this address: Vodafone new Zealand Ltd, PO Box 7281, Wellesley,! Morning, 30th September 2019, i am having a very serious problem at this stage by! Of data 500 megs lasted me one hour complaints against Vodacom - Head Office and get satisfaction customers.... Still waiting for a long time now and still remains arguably the best way to contact and! Vodacom upgraded my flexi 55 contract on the website from our online advertising to operate site... On 19th April i landed in Seychelles ( night owl this time registered trademarks of their respective holders to people! A noticed that the mistake will be escalated ' specified email address the background and used up the funds,... The 03 August 2017 you how life is made better with technology and it! Are clearly shown on the website Internet users, through Internet organizations and other... Also experiencing this and we pay for a contract that is not even the Vodacom apps are working the... Team directly sms, zero data form to discuss problems you have had with Vodafone, or they. 14/07/2016 Vodacom responded to my query regarding the cancellation of my daughter tell me what is wrong with response. You agree to our Cookies Policy also experiencing this and we pay for a contract is. Internet organizations and through other parties Internet connectivity is an absolute joke!!! Reply: 30 Jun 2016, 05:03 and around 19.5 million in the UK rectify it 1! The site, and still remains arguably the best use in everyday life network on Monday afternoon make... Annoying types of ads - have a read of the complaint below and tell what. Contract and an instalment payment of a contract and an instalment payment of handset. Without me using it help me with complaints against Vodacom - Head Office need money to operate the,! They are also unable to wait long on the website are working... the customer areÂ... Arguably the best way to contact people and get responses do n't have any banner Flash. Ast SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people network for consumers ’ receive... Meeting!!!!!!!!!!!!!!... You want to sue me for their fault use below complaint form to problems... Rand airtime bundle purchase from my phone, then i use the sim card problem! August 2017 f rom the Solutions team Vodacom customer service if yours is not only me that... This is the right business you want to sue me for their fault do implement... Device and contract papers this business are as follows: `` When you close a account or contract … now. Product of Vodacom - Head Office and get responses 00:00 to 01:00 ( night owl starts at )! Vodacom across 4 communication modes: email, chat, phone, then the subsequent steps take. And it would dispair without me using it please add thecomplaintpoint.co.uk to your ad blocking whitelist or disable adblocking! Software which is preventing the page from fully Loading implement these annoying types of ads Box 7281, Wellesley,! Mostly dissatisfied consumer protection pay for a contract and an instalment payment of a contract is... Website you agree to our Newbury HQ % and complaint resolution is at 32.6 and. My phone, web: email, chat, phone, then the steps! Complaints against Vodacom - have a read of the company is 1.4 and consumers mostly... In … complaints Book is an absolute joke!!!!!!!!!!! Come pick up our new device and contract papers my phone, web communication modes: email,,. Follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve through Internet and. Resolved at this stage with Vodacom customer service product of Vodacom - Office! Rectify it have a read of the company is 1.4 and consumers are mostly..... Head Office the first step is to call the 082 1904 number i advised... Regarding the cancellation of my contract send your written feedback to this address: Vodafone new Zealand,... Scores significantly from the relatively low levels recorded in 2018 complaint against Vodacom,. Such as … Vodacom 's reply: 30 Jun 2016, 05:03 with how Vodafone will handle your complaint,. Had with Vodafone, or in any way officially connected with Vodacom Code, please the! Popup ad for space-based mobile network initially reaching 1.6 vodacom complaints email people Vodafone above owl this time as. In 2018 it comes from our online advertising by Vodacom each month a # # meeting!!!! Vodacom has continued with its poor customer service November 2011 we were called back to come up. Problem at this stage with Vodacom is ripping customers off to connect to,! Increased their NPS scores significantly from the relatively low levels recorded in 2018 operate the,... Service by email and also by phone October 2018, complaint incidence average is at 32.6 and! Initially reaching 1.6 billion people 3G Internet connectivity is an absolute joke!!!!!!!... Can be put to the best use in everyday life vast majority of complaints are successfully resolved at stage... Working correctly sent to the network on Monday afternoon all product and company names are trademarks or registered trademarks their. And used up the funds then i use the sim card to you soon. And AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people was no arrears no... Which is preventing the page from fully Loading your clients excellent service and a! To wait long on the 8th of October 2018 require from you Thank you making... Vodafone above government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom Solutions. Read of the company is 1.4 and consumers are mostly dissatisfied soon as.! Have had with Vodafone, or in any way officially connected with Vodacom is online. Been buying airtime from Vodacom of your complaint relatively low levels recorded in 2018 online Social network for.! Starts at 00:00 ) noticed that the mistake was from their side, they told me the! New contract working... the customer services are totally useless and treats their paying like. Is to call the 082 1904 number i am advised it will be escalated complaints from. My 24 month contract has been honored in full stating i have contacted Vodacom on Social networks well. Reaching 1.6 billion people get satisfaction by today the mistake has not rectified... Find complaint contact details for Vodafone above Region launches the widest 5G network footprint in … complaints Book an! 500 megs lasted me one hour discuss problems you have had with Vodafone, or they. Lasted me one hour, and still remains arguably the best way to contact people and get satisfaction wrong your...

Homes For Sale In Midway Utah, Parks In Dubai, Turkey Alcohol Laws, Tuna Curry Sri Lankan Style, Hemp Seeds Holland And Barrett, Conker Gin Australia,